Terms of Service

By applying for, subscribing to, or using the Broadband Internet or Digital Cable TV services provided by Sujapur Friends Net & Cable TV (Proprietor: MD KEFAYET ALI), you explicitly agree to be bound by these Terms of Service and all applicable Telecom Regulatory Authority of India (TRAI) and Department of Telecommunications (DoT) regulations.

These terms constitute a legally binding agreement between the subscriber (residential, commercial, or institutional) and Sujapur Friends Net & Cable TV governing access to optical fiber network nodes, hardware equipment, and digital broadcasting feeds across Malda district.

• Installation of fiber cables, Optical Network Terminals (ONT), Wi-Fi routers, and SITI Digital Set-Top Boxes is subject to physical route feasibility at the subscriber's location.
• Subscribers must provide safe access to the premises for authorized technicians carrying official Sujapur Friends Net credentials.
• Any customer-provided internal wiring must meet standard safety and technical specifications to avoid signal loss.
• Standard outdoor drop cabling up to the designated limit is provided during installation; excessive length requirements or internal architectural concealment will be quoted transparently prior to work commencement.

SITI Digital Cable TV packages, channel lineups, and Ala-Carte pricing comply strictly with TRAI New Tariff Orders (NTO). All SITI Set-Top Boxes and Viewing Cards remain the property of the MSO/Service Provider unless purchased outright by the subscriber. Damage caused by high voltage surges, water spillage, or unauthorized tampering may attract replacement charges.

Subscribers must not attempt to decrypt, re-broadcast, or distribute television signals to unauthorized commercial establishments or adjacent households without express written commercial licensing.

Broadband connectivity provided under BSNL Bharat Fiber, Railwire, SpeedNet, Indinet, Alliance Broadband, JioFiber, or Multilink is intended solely for legal residential or authorized commercial use. Reselling bandwidth to unauthorized third parties or engaging in illegal cyber activities is strictly prohibited under the Indian Information Technology Act, 2000.

Subscribers are solely responsible for securing their local Wi-Fi passwords with strong WPA2/WPA3 encryption to prevent unauthorized third-party misuse of their provisioned IP address.

All services are billed on a pre-paid or periodic monthly advance cycle. To avoid temporary service interruption, subscribers must clear renewal invoices on or before the due date. Reconnection after default is processed within 1-2 hours upon successful payment confirmation.

Official GST invoices are issued for every recharge under GSTIN: 19AGPPA8557K1ZQ Copy. We reserve the right to temporarily suspend service if invoices remain unpaid past the grace period.

While we maintain a 99.9% network uptime goal, occasional outages resulting from major national highway fiber cuts, municipal road excavation, extreme weather storms, or power grid failures will be restored on priority by our local emergency technical crew.

During heavy electrical thunderstorms in Malda district, subscribers are advised to connect their optical routers and television sets through surge protectors or unplug power cords during severe lightning strikes to protect terminal electronic components.