Privacy Policy

Sujapur Friends Net & Cable TV ("we", "our", or "us"), located at Chaspara, Sujapur, Kaliachak, Malda, West Bengal - 732206, operates the website https://www.sujapurfriendsnet.co.in/ and provides optical fiber broadband and digital cable TV services. We are firmly committed to maintaining the confidentiality, integrity, and security of any personal information collected from our subscribers, visitors, and business partners.

This Privacy Policy outlines how we collect, handle, store, and protect subscriber information under the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection (DPDP) Act, 2023, and telecommunication directives issued by the Department of Telecommunications (DoT) and the Telecom Regulatory Authority of India (TRAI).

To provision, activate, and maintain your Cable TV and Broadband connections, we collect the following types of information in accordance with Indian Telecom Regulations (DoT and TRAI guidelines):

• Subscriber Identification Details: Full Name, Father's/Guardian's Name, Installation Address, Billing Address, Mobile Number, and Email Address.
• Know-Your-Customer (KYC) Documentation: Government-issued ID proofs (Aadhaar Card, Voter Card, Passport, etc.) as mandated for broadband and telecom subscription.
• Hardware & Network Identifiers: Set-Top Box (STB) Number, Smart Card / VC Number, Optical Network Terminal (ONT / ONU) MAC address, assigned Static or Dynamic IP addresses.
• Billing & Transaction Details: Payment records, invoices, UPI transaction reference numbers, and active plan details.
• Technical Telemetry & Log Records: Connection status logs, optical signal power logs (dBm levels), bandwidth consumption metrics, and router uptime records strictly for technical diagnostics and line fault resolution.

The information we collect is utilized strictly for legitimate business and regulatory purposes, including:

• Activating, delivering, and repairing optical fiber lines and digital TV connections at your premises.
• Generating valid monthly GST invoices (GSTIN: 19AGPPA8557K1ZQ) and processing recharge renewals.
• Liaising with our authorized partner networks (SITI Cable, BSNL Bharat Fiber, Railwire, SpeedNet, Indinet, Alliance Broadband, JioFiber, Multilink) for plan fulfillment.
• Sending critical service notifications regarding network maintenance, speed upgrades, or scheduled billing cycles.
• Complying with statutory reporting requirements as mandated under Indian Telecommunication laws and lawful interception / regulatory notices issued by authorized statutory bodies.

We adopt industry-standard security protocols to prevent unauthorized access, disclosure, or misuse of your personal data. We never sell, rent, trade, or commercialize your personal data to any third-party marketing agencies.

All KYC records and billing documents are housed in encrypted server environments with strict role-based administrative access controls. Our local Network Operations Center (NOC) field engineers adhere to non-disclosure protocols when conducting on-premise installation and fiber maintenance.

Our website uses essential session cookies to remember your preferences (such as selected language, broadband speed calculator inputs, and self-care login tokens). We do not deploy invasive third-party ad trackers or cross-site tracking scripts.

Under applicable Indian data protection frameworks, subscribers enjoy the following rights:

• Right to Review & Rectify: You may request a review or update of your registered phone number, installation address, or contact details at any time.
• Right to Billing History: You can obtain full itemized GST invoice copies for all recharges made through our portal or collection staff.
• Right to Disconnection Data Handling: Upon permanent service cancellation and return of network equipment, KYC records are archived strictly for the statutory retention period required by DoT regulations.

If you have questions, concerns, or requests regarding your data and privacy, please contact our Nodal Grievance Office: