Frequently Asked Questions (FAQ)

Unlike DTH dishes that rely on satellite line-of-sight and suffer severe signal drops during cloudy or stormy weather, SITI Cable TV is delivered via armored underground/overhead optical fiber and digital coaxial lines. This provides 100% weather-proof, rain-resistant reception with uncompressed 1080i HD video and Dolby Digital sound.

Because Sujapur Friends Net is an authorized multi-brand partner for BSNL Bharat Fiber, Railwire, SpeedNet, Indinet, Alliance, JioFiber, and Multilink, our local technical engineer will evaluate your exact location in Sujapur/Malda and recommend the optimal network based on your priority (gaming low ping, OTT bundles, or true unlimited data).

In most fiber-ready zones across Chaspara and Sujapur, we offer same-day installation within 24 hours. Simply click "Book Connection" or call 9614330088 Copy, and our technician will arrive with the router/STB.

You can pay your bill instantly using our website's Quick Pay modal via Google Pay, PhonePe, Paytm, or UPI QR code. You can also pay cash at our Chaspara office counter.

A blinking red LOS (Loss of Signal) light indicates that the optical fiber cable has experienced an external bend or line cut along the road. Please call our 24/7 technical hotline at +91 9614330088 Copy immediately, and an on-site splicing technician will be dispatched to your location.

An E016 error means your monthly SITI Set-Top Box subscription has expired or the Smart Card requires an over-the-air (OTA) refresh signal. Once you complete your monthly recharge via UPI or at our office, keep your Set-Top Box powered on for 5 minutes and channels will resume automatically. You can also call +91 9614330088 for an instant remote signal re-hit.

Connect your mobile or computer to your router Wi-Fi, open your browser and go to 192.168.1.1 (or default gateway written under your ONT). Log in with admin credentials, navigate to Wireless Security, type your new password (minimum 8 characters with numbers & symbols), and click Apply. Alternatively, our field technician can assist you over the phone.

Standard 2.4 GHz Wi-Fi has a technical throughput cap of around 40-50 Mbps due to channel congestion and neighborhood interference. For full 100 Mbps to 300+ Mbps speeds, always connect your 5G-capable smartphones and laptops to your router's 5 GHz Wi-Fi band (labeled with '_5G') or connect via a physical Gigabit LAN cable.